Terms and Conditions

 

Product Quality:

All products are checked individually before being sent. Occasionally slight discrepancies could occur being the image displayed of the product, in these cases, the discrepancies are beyond the control of Xposed Lingerie.

All scanned images are as accurate as possible. Due to image capture, loading onto the website and the computer’s monitor, the colour of products may not reflect the exact colour of the image in limited cases.

Products are made and manufactured in China with the utmost quality and care taken to ensure they reach satisfactory standards before being shipped.


Credit/Refund Policy
 

For any items or garments which do not fit properly we will exchange the garments providing that:

- The garment is returned within 10 days of receiving it.
- The garment labels are still attached to the garment.
- The garment has not been worn (except to assess the garment for size).
- The garment has not been damaged or soiled in any way.
- The garment has not been altered by you in any way.
- The returned item is accompanied by the original receipt.

We will do our best to exchange your item for the correct size in the same style, subject to stock availability. Where we can not supply the identical style we will offer an exchange of another item of the customers choice for the same value or a store credit (to the value of the garment) valid for a period of 6 months. Goods cannot be returned without our prior authorisation.

Postage charges when returning goods are the responsibility of the purchaser.

Please note, when purchasing underpants or stockings we do not accept returns or offer any refunds/credits.

* Please remember to wear a liner/underwear when trying on your lingerie bottom or an outfit that has a panty bottom. We trust that most people are honest and will take the time to try on lingerie carefully in all instances.

We will package your order with the utmost care and ensure it leaves our premises under our stringent quality control processes. Should your order be damaged or lost within the freight movements, we are not liable 

 

 


Our commitment to our customers is to:

  • Have a wide category of products for immediate delivery;
  • Have a customer response time of less than 24 hours;
  • Dispatch all orders within 24 hours of payment being confirmed; and
  • Send all orders via Australia Post in a discreet manner


Secure ordering


Ordering from our site is SAFE. All purchases are made via secure server and your personal details will be kept confidential at all times.
Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.

 


Your Privacy


For your privacy, any contact relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts.

 


Payment:

 

Credit Card Payments - Visa, MasterCard or PayPal.

 

Should you wish to make a payment via Direct Deposit, please email info@xposedlingerie.com.au to submit your order. You will then be contacted to discuss payment and shipping. We request that a direct deposit payment be made within 7 days otherwise the order will be cancelled.

The following terms apply to direct deposit payments:

  • Xposed Lingerie will dispatch your order within 24 hours of receipt of funds.
  • Please use the order number or your name as the reference when transferring funds, and
  • Xposed Lingerie reserves the right to cancel orders that are not paid for within 7 days.
Orders are not shipped until payment is received. If paying via direct deposit please leave your order number or name as payment description or it can cause a delay in processing your order. 

 

 


Shipping Times:

Orders are processed within a maximum of 48 hours (2 business days) after the order is placed. This DOES NOT mean we guarantee the parcel will be delivered within this time.
All Orders within Australia are shipped by Australia Post with delivery anticipated within 4-6 business days from the date of dispatch. You will be emailed to confirm your package tracking number once your order has been shipped. Please note that deliveries outside of the metropolitan area may take longer.


Urgent and express Orders:

If you require an urgent or express shipped item please select the appropriate shipping option during checkout, or contact us via email at info@xposedlingerie.com.au. We anticipate delivery for express shipped items within 2-3 days from the date of dispatch.


International Orders:

Our website will only accepts orders within Australia at this time. If you are an overseas customer looking to make a purchase, please email us via info@xposedlingerie.com.au to discuss.

Newsletter:

 

You may select to subscribe to our newsletter at any time via our website. We won’t load your inbox with unwanted emails, but we do send out newsletters occasionally to advise you of sales, gifts for special occasions, new products and special discount coupon offers.

By entering your email address to any part of our website, you accept to receive updates relating to sales, gifts for special occasions, new products and special discount coupon offers from us. If you do not wish to receive this information, please email us at info@xposedlingerie.com.au to remove your email address from our mailing list. Individual user information is never disclosed to third parties. 


*Terms and Conditions are subject to change without notice at the discretion of Xposed Lingerie